top of page

TERMS OF SERVICE — MOUNTAIN MEDIA LLC

​

These Terms of Service (“Terms”) govern your access to and use of the website and services offered by Mountain Media LLC, an Illinois limited liability company (“Mountain Media,” “we,” “us,” or “our”). By accessing our website, booking a call, purchasing a service, submitting a form, or uploading/downloading files through any Mountain Media portal, you agree to these Terms.

​

If you have executed a separate written agreement with Mountain Media (a “Service Agreement” or “Order Form”), that agreement will control in the event of any conflict for the services covered by it.

​

1. SERVICES; NO LEGAL OR FINANCIAL ADVICE

Mountain Media provides filmmaking, content production, post-production, and related creative services (collectively, the “Services”). Any information on our website is for general informational purposes only and does not constitute legal, financial, or professional advice.

​

2. ELIGIBILITY

You must be at least 18 years old and able to form a binding contract to use our website or purchase Services on behalf of a business. If you are using the Services on behalf of an entity, you represent you have authority to bind that entity.

​

3. BOOKINGS, PAYMENTS, AND FEES

3.1 Booking Requests. Booking a call or submitting a request does not guarantee availability. We may accept, decline, or reschedule requests in our discretion.

3.2 Pricing. Pricing may be listed on our website or provided via proposal. Final scope and fees are confirmed in writing (email, proposal, Order Form, or Service Agreement).

3.3 Payment Terms. Unless otherwise agreed in writing, the first payment is due prior to filming and/or prior to commencement of Services.

3.4 Late Payments; Service Pause. If payment is late, we may pause Services until all past-due amounts are paid in full.

3.5 No Refunds (Except Where Required by Law). All payments are non-refundable unless otherwise required by applicable law or expressly agreed in writing.

3.6 Taxes. You are responsible for any taxes applicable to your purchase, excluding our income taxes.

​

4. CLIENT RESPONSIBILITIES

You agree to provide timely access, information, approvals, and cooperation required to perform the Services. You are solely responsible for:

  • the accuracy of information you provide;

  • any statements or claims you make in content; and

  • compliance with applicable laws, regulations, industry rules, and platform policies.

​

5. INTELLECTUAL PROPERTY; LICENSES

5.1 Website Content. The website and its content (text, visuals, branding, layouts, and materials) are owned by Mountain Media or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

5.2 Deliverables. Unless otherwise stated in an Order Form/Service Agreement, upon full payment you receive a non-exclusive, worldwide license to use final delivered video files solely for your marketing and business purposes.

5.3 RAW Footage / Project Files. RAW footage, project files, source files, and working files are not included unless explicitly agreed in writing.

5.4 Third-Party Materials. Use of third-party music, footage, fonts, or assets is subject to third-party license terms.

​

6. PORTFOLIO USE

Unless you object in writing before publication, you grant Mountain Media permission to display final Deliverables for portfolio, marketing, proposals, and social media. You may opt out at any time in writing, and we will stop future use within a reasonable timeframe.

​

7. FILE SHARING; SECURITY

If we provide file sharing links or portals, you agree:

  • not to upload malicious content;

  • not to share access links publicly; and

  • to maintain reasonable security practices for your access credentials.
    We do not guarantee uninterrupted access to file sharing services and are not responsible for third-party platform outages.

​

8. DISCLAIMERS; NO GUARANTEED RESULTS

We do not guarantee any specific business outcome, including views, engagement, leads, conversions, revenue, or advertising performance. Marketing results depend on many factors outside our control, including your offer, pricing, service quality, response time, competition, and platform algorithm changes.

​

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Mountain Media is not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits or revenue).

  • Our total liability arising out of or relating to the website or Services will not exceed the amounts paid by you to Mountain Media in the two (2) months preceding the event giving rise to the claim.

​

10. INDEMNIFICATION

You agree to indemnify and hold harmless Mountain Media from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

  • your content, instructions, or materials;

  • claims you make in content or advertising;

  • your violation of laws/platform policies; or

  • your breach of these Terms.

​

11. TERMINATION

We may suspend or terminate your access to the website or file-sharing portals if you violate these Terms. Termination does not affect any payment obligations for Services already performed.

​

12. PRIVACY

Your use of the website is also governed by our Privacy Policy.

​

13. GOVERNING LAW; VENUE

These Terms are governed by the laws of the State of Illinois, without regard to conflict of laws rules. Any dispute shall be brought in state or federal courts located in Illinois.

​

14. CHANGES TO THESE TERMS

We may update these Terms from time to time. Changes apply prospectively upon posting. Continued use of the website after changes means you accept the updated Terms.

bottom of page